I ordered a beautiful duffle bag as a surprise for a relative. When it arrived at my relatives house, she thought it came in error, again it was a surprise. She sent it back. I still want her her to have it. I've tried explaining this to the company multiple times. The first response seemed like an appropriate answer, when I emailed them back, I quickly realized I was communicating with a bot. Every response is automated. I am so annoyed, I don't know what to do. I'm sure now that I've lost my money, and we'll never get our item. This is most unfortunate, and we'll spread the word to not use this company.
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