Charged me for a trash can they were supposed to pick up for 5 months. Told me they never received the cancellation and apparently have no recore of me contacting them (including the last 5 calls in August 2025 which included me calling every time they forgot to pick it up on my pick up day. They proceeded to charge me a late fee and have just been continuously charging latest fees to my account even though everything has been paid. They are corrupt and looking to nickel and dime everyone where they can to save costs.
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Waste Management is North America's leading provider of integrated environmental solutions. Have a question or concern? Email wmcares@wm.com.