After the acquisition, service quality has significantly declined. They frequently miss our trash and recycling pickups. I've observed their trucks bypassing our home. Additionally, they raised our rates substantially and have sent us late payment notices despite timely payments. Customer service is hard to reach, often rude, and unhelpful. We've spent hours trying to confirm our cancellation, only to find an unexpected charge for can pickup.
Claim your business profile now and gain access to all features and respond to customer reviews.
Waste Management is North America's leading provider of integrated environmental solutions. Have a question or concern? Email wmcares@wm.com.