My experience over the past few weeks has been very disappointing. They changed our collection day without notice, and on one occasion, they hardly emptied our trash. They skipped service due to weather while competitors managed to collect nearby. Chat support was unhelpful and showed no empathy, while billing support was much better, offering a credit for the issues. It's unfortunate that chat representatives lacked the ability to resolve problems, which led to a frustrating experience overall.
Claim your business profile now and gain access to all features and respond to customer reviews.
Waste Management is North America's leading provider of integrated environmental solutions. Have a question or concern? Email wmcares@wm.com.
