After over a decade as a business customer, I learned that negotiating better prices with them raises ethical questions. My group of businesses canceled our contracts despite receiving a significant discount when they learned of our intent to leave. Our final invoice included a $100 increase due to inflated costs or perhaps because we subsidized better rates for other customers. Their contracts heavily favor them, and my experience with customer service has been unprofessional. They lost accreditation due to numerous complaints.
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