What an absolute joke! This company are also trading as another fail to inform you of key terms and conditions, take loads of money out of my bank account.. when questioned and asked if they record their telephone calls ask them to play them back to provide proof of misleading at the point of sale they refuse. Ask them how long is a contract (no contract signed or terms sent to email address) they refuse. Asked for a SAR & contacted the FOS who advised this company is not regulated like most businesses.. I asked them how much is the cancellation fee.. £600.. £600 for what?? So at the POS no key terms were advised (like you get with going into contract over the telephone) therefore I only made my decision on the 12.11.25 to go ahead.. now they want £600??? No contract was sent via email afterwards.. so what contract? If all calls are recorded their end surely that’s sufficient to prove our case?? I’ve recorded my calls to them as proof from our end..
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