This company is absolutely horrible! I'm a small business owner. This company kept raising their rates on me, so I went and found a company that charged a lot less for the same service. When I called to cancel my service, I spoke to Roberto. He told me he would have to put my account on hold for 60 days before they could cancel my account, because I didn't give them the proper notice. However, he told that I would not be charged while the account was on hold. They just needed to treat it like I was going on vacation. They picked up the trash bin 2 1/2 months later and then billed me. I spoke to several people on the phone to try to get the invoice removed as I was told I wouldn't be charged. Not only would they not take the charge off my account(that I wasn't supposed to get in the first place)they then threaten to send the bill to a collection agency. I don't recommend this company to anyone. And I personally will never use them again. BTW, I went ahead and paid the bill so as not to ruin my companies reputation.
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Waste Management is North America's leading provider of integrated environmental solutions. Have a question or concern? Email wmcares@wm.com.