So I recently switched to Waste Managmenr due to the service I was having with my prior company. So the first week pick up was as scheduled, the second week was trash and recycling. So I had both Totes out at 650 before I left for work. When I got home the trash had not been picked up, however the recycle had been. ( both totes were placed side by side ). So I called at 415 and it went to VM, though says their hours are 8 - 430. Unable to leave a message. So I called the next day was told they would come back by no later than 7 p.m. No pick up, so I called again, of course closed no VM. Then I recieved a call that my trash would be picked up on my regular scheduled day. I text the number that had stated text messaging me and let them know as hot as it is the trash is starting to smell. I was told that the driver said my can WAS NOT out and that's why it wasn't picked up so it would be the next scheduled day ! REALLY! Yet my recycle had no issues with picking up , they argued with me that the driver " said" so ok, I called to cancel my service,I was told oh they can't help me I had to call the Colorado Springs Office, was transferred 3x before I got ahold of them. I was told my cans needed to be Clean and in the street for pickup, ok. I requested credit back to my card, ok they would put that thru. I called 3 weeks later still not seeing any kind of credit, was transfered around 4x ( this being the number they previously had given me) still getting transferred, to be told that they didn't show any kind of credit due, I asked your charging me $54 for 3 weeks of service with only 2 pick ups?, she said we charged you a can pick up fee of $20 and then the rest for service ! YOU HAVE GOT TO BE KIDDING ME !!! You can never get thru, can't leave a VM, and they are going to work it to where they owe you nothing! This company sucks and I should have read the reviews BEFORE going with them. BEWARE if you are considering switching to this company! Oh and my neighbors trash wasn't picked up last week ( he puts it out the night before ) and it's still sitting there! Read the reviews for this company before switching!
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Waste Management is North America's leading provider of integrated environmental solutions. Have a question or concern? Email wmcares@wm.com.