Have to switch to a different provider. I have them for 5 years . Fee started at $ 17 per month until i saw my account they charged as $35 to #36 already. I have looked at other options. Oh boy did not know that there are a lot better service provider in our area and charge us less. We are paying $23 per month now. Have to close my account with them. I prepaid everything. Last bill due on 02/01/26 $35 something. I paid 01/06/26. Had to pay $84 something to pull their tote? .Paid it same day 01/16/26. On january 22, 2026 they charge me again for the $35. Called customer service and of course takes forever to talk to actual person. I told them that the empty tote is waiting upfront for 2 weeks now and no one picks up. Kind of like a sore eye that its in the front for the entire time. Also asked for the double charge. lady told me the schedule dates pick up is the 5th day after closure ( kind of vague to me). I called the 4th of Feb and its already the 6th. She said I will be refunded with the over charge when the tote is picked. Lets see and I will update when i get the refund.
Claim your business profile now and gain access to all features and respond to customer reviews.
Waste Management is North America's leading provider of integrated environmental solutions. Have a question or concern? Email wmcares@wm.com.