I ordered the rug over the internet which stated 4 weeks for delivery and on its arrival, a week later than stated, It's colour was totally different from the picture. My son emailed their customer service who provided feedback that a 'slight' colour variation was covered in the terms and conditions due to materials and the screen resolution on the mobile phone. I fully accept this due to the ever changing availability of the materials, however, I was surprised at how big the difference in colours was from the photo on the website and the end product. The 'screen resolution' I can also accept to some degree but when I compare a photo from the website and to one I take on the same device, there Is a huge difference. Id like to believe a company such as Morris and Co who charge a premium price for their product would provide a lot better customer service and end product. To be told it's in their terms and conditions and that I would have to pay out of my own pocket to return a product through no fault of our own, instead of finding out more information is substandard.The rug is good quality, however, it's a shame about the poor customer service and the difference in colour. I would recommend viewing the rug in person prior to purchasing.
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Morris & Co. is the original home of the celebrated textile designer William Morris. Founded in 1861 by Morris, Marshall, Faulkner & Co. (as it was originally known) is the culmination of his life’s work and his legacy and those of his contemporaries that made up his pioneering company.
Every design has been preserved and adapted from the original documents stored in our rich archive, to honour the techniques and traditions established by our founder and upheld by his collective of distinguished artists.See more
