I have been with WOLTERS CANTAX FOR YEARS BUT THE LACK OF SUPPORT AND REPEATEDLY CHANGING THE PASSWORDS FOR SUPPORT IS A ROYAL PAIN IN THE BEHIND. SLOW PROCESS and ABSOLUTELY FRUSTRATING ALL OF US END USERS.I NEED ANSWERS IMMEDIATELY AND GOING CHAT CHANNEL ONLY IS ABSOLUTELY USELESS. I need immediate ANSWERS not FOR A WEEK OR TWO OF USELESS EMAIL SUPPLIED. EACH TIME THEY SEND ONE TO ME WITH AN ANSWER I LOG INTO THE LAST PASSWORD AND AGAIN IT SAYS IT IS WRONG AND I MUST CHANGE. WE RUN BUSINESSES AND APPARENTLY THERE IS NO URGENCY ON CANTAX WOLTERS END TO GIVE US IMMEDIATE HELP. NO SOLUTIONS THAT WORK EVER COME, or A FEW MAY WORK. FORGET TRYING TO CALL THEY DON'T ANSWER PHONES. MY TAX CLIENTS ARE UNHAPPY WITH ME BUT THIS IS ON CANTAX NOT ME. SPOKE TO THE CRA AGAIN TODAY ABOUT MY CLIENTS THAT WERE AFFECTED.
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