One of the worst customer service I have ever seen. I got a subscription, because I hired help and the help left without notice. I assumed the price of the subscription, because I had no choice. Even though I was a client for years they wouldn’t cancel it. However I told them right away, in March 2024, I didn’t want to renew it. The guy said he would make sure to cancel it. We are now 6 months later, I contact the agent in my file to confirm my renewal was cancelled. She was on vacation. One or two weeks later, I receive the invoice for the renewal. I then contact the emergency contact in my agent automated response and a Sophie Senecal keeps answering me I had to cancel 30 days before the renewal. She didn’t offer any help, just stuck to her 30 days policy and referred elsewhere, while 6 months is 6 times 30 days. I was plenty within the time range they ask for. Now I have to find the proof to defend myself against them, because the agent didn’t keep his promise to me 6 months ago and because the usual bad customer service at Wolters Kluwer keeps being their policy.And I got a new licence yesterday, but they charge me for the last four months while I didn't have the licence and my employee wasn't even working for me and being productive using that licence.... How can they do that? I will file a complaint and see where it leads, but this is unacceptable.
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Wolters Kluwer NV is a global information services company.