Ordered a book, received an error message, reordered the same book, received again the same error message, my card was charged two times but otherwise I have no order number, they have sent no confirmation, only an error message that also happened one year ago. Called two times their customer service, they said I should report the accident and wait for a reply and that they could not help. Called again another number, no answer. They email back asking for order related information, which I cannot provide because while my card was charged their website only provided an error and nothing else. Awful experience.
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Wolters Kluwer NV is a global information services company.