I hired this company in November 2023 to assist with business licensing and compliance services for my business. From the beginning, I was proactive in asking questions and ensuring all documentation was completed correctly.
My materials were acknowledged as received on December 19, 2023. Throughout 2024, I followed up periodically, but communication was inconsistent and there was no clear indication that the work had been completed.
On November 21, 2024, I was contacted to confirm my business address and was told a zoning request would be submitted to the city. After that, communication stalled again.
On February 14, 2025, I was informed that my case had been mishandled internally, that the original handler had not completed the work, and that little to no progress had been made. At that time, I was told a refund would be requested.
On November 26, 2025, I was explicitly told that a refund check had been issued and mailed. Despite multiple follow ups in December 2025, January 2026, and February 2026, I have not received the check, nor have I been provided tracking information or confirmation that it was mailed or reissued.
I remained responsive, cooperative, and patient over a period of more than two years. I’m sharing this experience to highlight the importance of follow through, accountability, and clear communication when handling time sensitive compliance services.
Claim your business profile now and gain access to all features and respond to customer reviews.
Wolters Kluwer NV is a global information services company.