I ordered some paint for delivery through mail order from a seller. They arranged for DPD to handle the delivery. Upon arrival, the tin was dented and leaking paint, but the seller refuses to accept any responsibility for the damaged goods. They claim it must have occurred during transit. However, since they organized the shipping, DPD stated they only deal with the seller. I plan to reach out to consumer advice to see if it’s legal for them to not guarantee goods in advertised condition and would caution others about purchasing from this seller.
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Our company's foundation is based on strong customer service values. Any wood related questions can be emailed and we will aim to reply the same day or you can call in and speak to one of our friendly advisers. Feel free to put us to the test with any wood related problems and if we can't help we should know a man who can!
