Placed my order for a climbing tower on November 3rd. Plenty of time to have it here and built for the kids for Christmas! However it arrived with no screws, and the white boards had some damage. I reached out for replacement parts. They said they would ship it out…. It’s been a lot of back and forth on when they would ship out the new parts. They stated because of the holidays they are backed up with orders…. I get that but since I ordered first shouldn’t my replacement parts take priority? We also went back and forth between returning since we know their policy requires the customer to cover shipping charges, which we are uncertain how much this will cost. With the product costing us over 400 dollars I am super disappointed. This was supposed to be our big Christmas surprise for the kids. Update 12.21 we received a half reimbursement ( which was really appreciated) and replacement boards arrived. However they came again without screws lol. The new boards appear to be in better condition, however I still can’t put it together. Might send my husband out to Lowe’s to see if he can find the hardware.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover WoodandHearts, a top producer of premium children's furniture. We aim to provide the best options for parents and children, helping kids develop fine and gross motor skills. Our furniture is not only functional but also beautifully designed, offering a wide range of styles to match any nursery decor and a wide range of products to satisfy all the needs, including Montessori climbing toys and playhouses, indoor playgrounds and much more.
Our priority is ensuring children benefit fully from our products, fostering their independence and involving parents in the modern Montessori educational approach.See more
