Had seen the ponds I had a question to ask so e_mail was sent a reply was within 4 hours and very helpfull,this led to me ordering 2 ponds ,given a delivery date, and it was delivered on that day all was good.the instructions etc are easy to follow built the ponds and was delighted with the structure now the but the corner plates were missing from the kits.I sent an email regarding my order missing parts and asking for them to be posted on that was three weeks ago. The money was took so to me it's we can't care ,a 20 year guarantee is given but if i have to call on it i bet I'll be greeted with you did not follow the instructions for installation of the ponds . Based on my dissatisfied after care I will not be recommending this company to family or friends which is a shame because the product is great ,sorry but I'm one dissatisfied customer.
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No Power Tools Needed
WoodBlocX are light and easy to build with. You don't need any power tools or technical knowledge to assemble our structures.
We provide step-by-step instructions that are easy to follow and bespoke to your project, supporting you throughout your build from start to finish.
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