I ordered a guitar from Woodbrass and the item was shipped quickly. Unfortunately, the parcel has now been blocked with their carrier (Chronopost/DPD) for about three weeks and has still not been delivered.As the sender and contracting party of the carrier, Woodbrass is responsible for initiating carrier fault claims and resolving delivery failures. I tried to contact them multiple times by phone and through their ticket system to request intervention. I could not reach anyone by phone, and my support ticket has received no response.Because of this lack of support, a simple delivery failure has turned into a weeks-long unresolved issue. At this point I cannot recommend ordering from Woodbrass if you expect reliable after-sales support when something goes wrong.Edit (after Woodbrass reply):Yes, the item was finally delivered, but only after weeks of chasing the carrier MYSELF and escalating the case externally.Woodbrass did not respond to my calls or to the support ticket I opened on their website while the parcel was clearly blocked. This situation dragged on because I received no support from you as the sender and contracting party of the carrier.The fact that your first reaction was to reply to this public review, instead of answering my existing support ticket, says everything about how after-sales issues are actually handled.
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