We booked a vehicle through Booking.com and were told at collection that the booking was confirmed. We paid for additional insurance with unlimited mileage and completed payment. At the Lanseria branch, we were asked where the vehicle would be parked and provided proof of our rental property. We were then informed of a refundable R15,000 deposit, which we paid via their EFT machine.When signing for the vehicle, we noticed the mileage was limited to 1,400 km, which was not what we paid for. The entire process took about two hours.A few days later, we received a message claiming we were near the border and not authorised to take the vehicle out of the country. We explained that the car would be parked near the border but that we were only travelling to Kruger National Park.The next day, we were told the company had made a mistake and had refunded the deposit. They then asked to recharge my card, which I refused to do over the phone. They emailed their banking details and demanded immediate repayment. I explained that the refund was their error and that I had met all requirements at collection.Despite this, they charged the deposit to my card again without my permission. I still do not know if or when the refund will be processed. The entire experience was extremely poor, and I would not recommend this company. I will choose a more reputable rental company in the future.
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