Purchased paint and items I woodies yesterday, takeing advantage of the seniors discount day ,spent apx 100e.we were unsure about the shade of a larger paint purchase,so we also bought a tester for the same colour,at the till we asked if the tester was to dark could we swap the paint the following day for a lighter shade,same product just lighter shade ,same price point,e were told no problem.We found the shade to dark as suspected,so I returned early the following morning to replace the paint for a lighter shade,I explained to the very helpful lady at the payment desk,I was told no problem,I went into the shop to pick up the REPLACEMENT paint and one extra small item,when I returned to the payment fest the helpful lady had issues doing the swap on the receipt I had given her,the replacement paint was coming up as full price ,not the senior day discount price,I was relaxed and had no issues waiting ,and happy to chat about the rain,this lady asked another member of staff to assist,the other staff member ,I stood and smiled,I was then told WEll IAm DOING You A FAVOUR,this was said with a dreadful tone of contemt,I did not ask for any favour I just wanted to replace like for like ,as I was told the previous day I could.I felt very embarrassed with other customers standing close.I normally shop in homebase but unfortunately there now closed ,and always found the staff courteous and friendly.I have to plans to return to woodies Waterford.I have worked in retail for many years,and would never speak in a similar way to a customer.I look forward to the pending opening of the Waterford BQ store.
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