woodies.ie

Deeply frustrated over breakdown in customer service & serious delivery issues

I am deeply frustrated over failure to deliver my online order and complete lack of customer service I have experienced regarding my order placed on the 7th of March. While I understand that delivery issues can occasionally arise, what has been most disappointing is the complete absence of genuine follow-through or accountability from your team.My order consisted of four items (two desks and two panels), and what started as a standard online purchase has turned into an exhausting ordeal. After countless calls and messages, I have still only received three of the four items paid for, and despite numerous assurances from multiple representatives, I am still waiting for the final item to be delivered.The repeated failures in communication and delivery have been beyond frustrating:1. The original promised delivery date was missed without any proactive update from your team.2. I was assured that my items would arrive the following working day—yet three of the four items were NOT delivered.3. When a partial delivery finally took place, even the driver acknowledged that one item was still missing but had no idea where it was.4. Multiple representatives have promised to personally oversee the matter, yet each time, nothing happens. Calls are not returned, and assurances are given without any real action.What is most disheartening is the complete lack of outreach or apology from Woodies regarding these ongoing issues. The only resolution offered so far has been a refund of my delivery charge after my second complaint. However, 22 days later, I am still left waiting for the item I paid for.This situation could have been avoided if just one of the representatives I spoke with had followed through on their promise. Whether it was ensuring the item was included in the next delivery, confirming that the depot had my complete order, or simply making the effort to call me back as promised—it is evident that there has been a repeated breakdown in customer service.At this point, I am not looking for another empty promise of a callback or a vague assurance that my item will arrive "soon." I simply want my last item delivered as soon as possible. I would greatly appreciate a concrete resolution to this matter, along with a clear commitment from your team that in future they will actually follow through on their verbal commitment to personally oversee the issue.UPDATE 3/4/25: Thank you for the gift card Woodies and for delivering my missing item yesterday. I have added 2 more stars to my initial rating of my experience.

Date of experience: Mar 29, 2025