My visit to Woodies, Sandyford today was extremely disappointing and far below the standard I’ve always experienced in this store. I approached the Customer Service desk to ask a question, but the female staff member walked away from me mid‑interaction to process a payment for someone who had been standing behind me. I was not acknowledged, prioritised, or spoken to, and when she eventually did address me, her tone was rude and hostile. The entire interaction felt dismissive and unprofessional.
What struck me most was that the behaviour of multiple staff members appeared purposeful and completely out of order, giving the impression that they were being instructed to engage with customers in this intrusive way. Staff were leaving their tills to intercept customers and scan items before customers even reached them, creating pressure rather than providing assistance. It felt aggressive rather than helpful, and entirely inconsistent with the calm, respectful service this store used to be known for.
This has always been one of my favourite Woodies locations because the regular staff have consistently been helpful, courteous, and professional. Today was the complete opposite. None of the staff on duty demonstrated the level of service I’ve come to expect, and the experience left me feeling ignored, undervalued, and uncomfortable as a customer.
I hope Woodies reviews both its staffing and its customer service practices, because the approach I experienced today was unacceptable and has made me seriously reconsider returning.
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