I love these little saws when they function. The customer care team is polite and attentive. The problem is the product! Saw was replaced after this issue... used the little a few times and experienced issues with chain coming lose/tension issues. That was frustrating, but this is beyond frustration!!! I used the thing July 17, until it needed a battery recharge, brought it in to charge, decided to do some cutting the next evening July 18. Put the battery in and BAM!!! the thing was going. Scared the hell out of me.The safety just stopped functioning over night. I removed the battery and pushed the button a few times and tried again.Same thing, That saw sparks to life the instant the battery is seated.The replacement saw is no better. chain comes lose after a few minutes. I get cranky after walking a good distance to do some work and get only 5-7 minutes or so use out of the thing. I give up on them !!! If you like frustration, Order one.
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