The brick and mortar stores are fine but the online store is totally separate and not good at all. Ordered a North Face jacket for my son for Christmas. After 1 week it never shipped. I inquired and I was told that the jacket would ship the next day. The next day the order was cancelled and a week later my money refunded. Although it wasn't an ordeal to get my money back it was a total waste of time and now I can't get the jacket.
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