I am a repeat customer of Wool & Oak...bought the backpack, 2 duffle bags and most recently the duffle suitcase. Placed the order on Dec 7 (this was a high demand item for which I received an email about inventory. No issues there...however when the item was ready for shipment it was going to arrive on Jan 6...I needed this item for my cruise (Jan 4) so that Jan 6 delivery was not good. I immediately sent off emails to customer service and the co-owner of the company. I am happy to say they were SUPER RESPONSIVE and modified the delivery which I received on 12/31. Am I happy? You bet!!! Super happy. Very appreciative of the quick resolution and responsiveness. I, 100% love, love the quality of the products...great leather. I get compliments all the time on my luggage set!!! Thank you Wool & Oak...Thank you Cynthia!!!
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