When I saw the duffel suitcase on a social media post, I instantly knew it would be a great addition to my luggage set. The design of a small personal item sized duffel that packs like a suitcase is genius. This will almost double my carry-on capacity. When I received the bag, it had some aesthetic issues I wasn’t happy about, but I can tell the quality was great. I immediately reached out to customer service and they took good care of me. Cynthia in particular was great to deal with, very helpful and attentive to the details of my bag. It took a few weeks, but I received a new bag, in wonderful conditions, beautifully made with that enticing leather smell. This experience has made me a fan of Wool & Oak. They were professional, took care of my problem, communicated with me throughout the way and delivered a quality piece of luggage I plan on using and keeping for years.
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