Installation was incredibly poor - the fitters caused extensive damage to our new kitchen cabinetry (cuts and gashes, for instance), there are gaps in the silicone sealing under the worktops, and the application of silicone is so poor that it has dripped down. None of this was cleaned up. In total, almost £700 worth of damage was caused, which the company refuses to pay for. When I complained, I was told for a month that they were still speaking to the fitters. Funnily enough, I only received a response from the MD, Thomas, when I sent an email telling them that I was now raising a chargeback claim and would be very frank about my experience on TrustPilot. Despite previously telling me that they would send somebody out to fix the problems, they subsequently said they were accepting any liability for the extensive damage they had caused. There is no accountability and a real effort is made by the company to evade any customer complaints. Thomas was very insincere and very rude, at one point even breaching GDPR in sending me the personal details of a different customer.
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Worktops.net is a leading UK producer of quality kitchen worktops & bathroom countertops from Quartz, Corian, Granite, Porcelain & Wood. To find out more or get a quote call 0330 088 3391.
