Was expecting installation on the 22nd April which was put back to the 29th due to a breakdown in communication and myself making an incorrect assumption. Spoke to Viv about it and tried to explain it would have been helpful had I been kept more involved in the process possibly by a phone call. 2 days before installation Simon emailed me to say the 29th was looking difficult but he would try and jiggle things around. Didn't hear anything back so phoned up to confirm whether things were still going ahead. Was told that they would get Viv to call me back......she didn't. Today, the day of installation I received a brief email from Viv telling me they would not be fitting the work surface today but next Friday. I've taken a day off work today and arranged for my kitchen fitter to come in tomorrow to complete the final work. To think that you can cancel appointment with no notice is completely unprofessional and just plain bad manners. This whole situation has been exacerbated by having had a conversation a week earlier regarding what I felt was their poor communication. They may have a great product but given the opportunity I'd use another company, one where they actually give a dam about the customer.
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Worktops.net is a leading UK producer of quality kitchen worktops & bathroom countertops from Quartz, Corian, Granite, Porcelain & Wood. To find out more or get a quote call 0330 088 3391.
