Our experience so far has been markedly different to many others, perhaps as we bought a sale item so they can’t be bothered. The issues started with the delivery of our faulty worktop, which had a chip in it, which unfortunately we didn’t spot due to the product being so dirty. Having signed for it and based on the T&C’s, appreciate that therefore we are therefore to blame. However, the product did arrive faulty, unless the highly durable product can be damaged by plasterboard. When we raised the issue with them, rather than being concerned about potentially delivering a faulty product, they went straight into the blame game and provided no support or clarity on potential options to fix the issue, just a ‘its your fault, not ours’ approach. According to the MD of the company, there is no way to fix a chip in Dekton. This is not true, they just can’t be bothered to help and haven’t expressed any sympathy or said sorry that they delivered a faulty product. My experience when companies respond in a such an immediately defensive and unhelpful way is because they have poor internal procedures around quality control. I suspect this has happened quite a few times before. Therefore if you still decide to use them, don’t trust them to help if anything goes wrong that they can blame you for. Otherwise would recommend using a more professional company to ensure you get a quality product and decent customer services as they offered neither.UpdateAfter speaking with Kyra, we managed to have a positive conversation regarding how the damage was caused and what options there are to help rectify the problem. We are now in the process of getting the issue resolved and all being well will be happy with the final solution. The original review was done with a bit of anger and disappointment with the original response but am pleased with the assistance Kyra has offered and look forward to getting the issue resolved.
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Worktops.net is a leading UK producer of quality kitchen worktops & bathroom countertops from Quartz, Corian, Granite, Porcelain & Wood. To find out more or get a quote call 0330 088 3391.
