I have waited a long time to get an SSP1 form on paper. I have spoken to a lady several times. Yes you have sent this out by email, by law you should have sent me this on paper. The lady I deal with is very polite and pleasant. My claim for national insurance credits can't go through until I have sent that form, which you should have sent me six weeks ago. I am not complaining about this member of staff, she is always most helpful. You shouldn't have to pester people, when you have had surgery six weeks ago. This is the problem with having the people who pay you, being separate to your employer.
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