UPDATE - I was told I would be refunded but it has not yet come through. The response below from Work With Shadow is misleading - the relevant part of the T&Cs (which they seem to be relying on for a lot a their responses) were not prominent when signing up. I would recommend everyone avoid this dodgy company, and shame on people like PayPal for supporting them if true. Wish I had looked for reviews first. Having an awful experience. They sucker you in with a supportive sounding mental health product - but the second I’d signed up, the next 5-6 pages were just attempts to upsell more and more products, and nothing about how to use the product I’d already paid for. Contact with these charlatans subsequently involves them “losing” responses, and just responding with reference to their terms and conditions which they state are compliant with “relevant laws” - but they fail to state what these are. Despite me repeatedly stating I want to cancel and want a refund, they have refused to acknowledge anything I’ve said to them - what law is that compliant with exactly? - not UK consumer law that’s for sure. Agree with another legitimate poster below that the fact they are not operating their finances through any established platform is telling - I’ve reported them to Instagram as being fraudulent. Obviously extremely low individuals running if they are making money scamming people over mental health. Awful.
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