I paid £20.74, but since I never used the app after the first day, they've charged my card £46.19, which was still pending. I cancelled my subscription immediately and contacted the customer service to request a refund for the £46.19. They've replied to me, asking why I would like a refund. I responded to them the same way, stating that my reason was that I had never used their app. I only opened it to cancel the subscription and inquire about the money they had charged. They deducted £46.19 on 15th September.I've never received any follow-up emails, and no one has replied to my refund request. I started a new refund request and never received a reply to that either. This is unacceptable!Reply: Hi, I can't include my email address here. It's domcsi, and I'm with the mailbox provider by Google. What info do you require to find the transaction? I just logged into the app, and my subscription still shows ACTIVE! But it was cancelled on the 14th of September.Here's Peter D.s email about the cancellation:"Hey there,I hope you're doing well. Just a quick note to let you know that we've canceled your subscription, so you won't be charged for another period.We're really keen to hear from you about why you wish to receive a refund. Did something not quite meet your expectations with our service? Any feedback you have would be super helpful for us to improve and better serve our customers in the future.If you have a moment to share your thoughts, we'd really appreciate it. And if you'd like to chat more about this or if there's anything else we can do for you, just let us know."Updated on 14/10/2025
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