I wanted to sign up for the £16 1-month subscription, but when going through the check-out process there were numerous pages of services to be added with to option to continue without pressing ‘add’. There was no cost stated next to any of these options such as ‘accountability coach’ and it appeared to be part of the subscription. Once I pressed the ‘add’ button I was instantly charged an extra £107! I’ve contacted the company straight away via email (the only contact option I could find) and asked for a refund, and have chased this 4 times now but I never had a reply. This appears to be a AI generated app designed to rip-off people that are seeking mental support. Utterly disgusting.Update:I’ve now had a reply to my many emails to the company and they have been apologetic and given me a refund.My advise to them is to improve their UX, as at the moment it is clearly designed to catch people out. Extra service 'add-ons' only appear after the customer put in the card details to pay for the free trial, and – as far as I could see – there was no way around proceeding unless you choose one of the extra services, implying that this is part of the trial service. There was no mention of cost for these add-ons, and that pressing a button to 'select a service' would immediately take payment. I’ve never used the app as I was to scared to install it after reading the review so I can’t comment on how good it is.
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