The best online service and experience you could want or wish for. In short, my partner purchased an ukulele from WoU for me for Christmas. A couple of months later I noticed a buzz coming off 2 of the strings so I emailed WoU and spoke with Matt who listened to the recording I'd sent. He suggested a new set of strings in the first instance which he sent to me free of charge. I replaced the strings which resolved the buzz on only one of the strings. Matt suggested I return the uke to him so he could investigate further, along with trying to resolve the issue. I had every faith in him fixing the uke and returning it to me. Unfortunately the uke was back bowed and it could not be fixed nor were there anymore in stock. I ended up purchasing a more expensive uke, Matt set her up and gave her a thorough once over before shipping her to me the same day I'd made the purchase, receiving her the very next day! Faultless process, communicative, top notch customer service, I'd 100% recommend purchasing from WoU.
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