To Whom It May Concern,I am responding to WorldProm’s recent reply regarding my complaint, as the response provided is inaccurate and does not reflect the documented communication or facts of this matter.I have a full email thread with your representative, Ava Cathy, in which she explicitly offered a 50% refund, and I accepted that offer. That commitment was later withdrawn without explanation. I have retained copies of all correspondence showing this exchange.I also provided proof of delivery confirming that the returned item was received by your facility, including the delivery confirmation and the name of the individual who signed for the package. Despite this, my refund was never issued. Instead, WorldProm attempted to retain both the returned merchandise and my payment.To clarify further:I did not request expedited shipping.The order took approximately 18 days to arrive, which was far beyond a reasonable delivery timeframe.The delay was not disclosed at the time of purchase.The item received did not match the quality or appearance advertised on your website and was significantly more plain than represented.Additionally, when I attempted to follow up by phone with the MrNeio warehouse, my calls were disconnected after I explained the issue. Shortly afterward, my number appeared to be blocked, as calls from my phone went unanswered. When I called from a different phone, the call was answered immediately. This raises serious concerns about how customer complaints are being handled.I am fully prepared to provide:The complete email chain with Ava CathyProof of delivery and signature confirmationDocumentation of all communication attemptsScreenshots of the product listing versus what was receivedAt this point, I am requesting that WorldProm honor the refund that was already offered and resolve this matter promptly. Failure to do so will leave me no choice but to continue pursuing resolution through formal consumer protection and payment dispute channels.I made a request of how and when this matter would be resolved and it was simply NEVER resolved. Please DO NOT ORDER FROM THIS COMPANY!
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At Worldprom, we believe that every special occasion deserves a stunning look that makes you feel confident and beautiful. As a leading online retailer specializing in formal wear, we are dedicated to helping you find the perfect dress for the most memorable moments of your life.
Our extensive collection features the latest trends in Prom dresses, offering everything from dazzling sequin ball gowns to chic, modern silhouettes perfect for Prom 2025 and 2026. Beyond the dance floor, Worldprom is also your trusted partner for weddings. We provide a breathtaking selection of affordable luxury wedding gowns and a wide array of bridesmaid dresses designed to complement every wedding palette and style.
What sets Worldprom apart is our commitment to quality, affordability, and inclusivity. We understand that shopping online for a dream dress requires trust. That is why our team meticulously selects high-quality fabrics and designs, ensuring that what you see is what you get. Whether you are looking for a standard size or a custom fit, we strive to cater to every body type.
We pride ourselves on our customer-first approach, offering reliable global shipping and dedicated support to guide you through your purchase. Thank you for choosing Worldprom to be a part of your beautiful journey.See more
