DO NOT BUYI’d like to share my experience with Wunda’s product and customer service as a warning to others.When the product was delivered, I discovered that the boards were warped, meaning they would never lay flat as intended. This was a major issue from the outset. Additionally, the perimeter strip was overestimated, leaving me with a completely unused roll. I also ended up with two 25-metre rolls of pipe left over, when they should have supplied 80-metre rolls. This mismatch resulted in unnecessary waste.The manifold system was another disappointment—they supplied a 1” valve, which seems impractical for a typical domestic system. These errors not only increased my costs for additional materials, such as adhesive and grab solutions, but also significantly extended the labour time.I sent a detailed email to their customer service team outlining all these issues. However, their response was deeply unsatisfactory. The manager merely thanked me for pointing out the problems and, shockingly, admitted that they were already aware of the issue with the warped boards. Despite this, they continue to sell these faulty boards without informing customers.What should have been a straightforward job, taking just a few hours, ended up taking three days due to the warped boards. The extra time and materials significantly added to my expenses. It’s clear that Wunda prioritises taking your money over ensuring customer satisfaction. Once they’ve been paid, they show little regard for your time or additional costs.I would strongly urge others to think twice before purchasing from Wunda.
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Wunda Group, designing and delivering award winning underfloor heating for over 15 years.
