A third of my overboards were damaged during delivery. I notified Wunda right away but it was over a week before they got back to me. The Wundatherm Overfloor system is poor in general. It was no surprise so many panels were damaged, as it is a very flimsy system and poor value for money. I was left with lots of broken panels and with foil curled up and stuck to itself. Lots of additional time wasted during fitting using broken boards in a way that the broken bits weren't occupied by pipe, and unpeeling the stuck foil back to its place. The underlay sheets they sold to go under wooden floor were also awful, as it wasn't ‘punched’ correctly, meaning the cut outs are still precariously in place and fall out when fitting. In a sterile environment ready for flooring to go down, this can cause big issues if those 3mm cut outs make it under the floor by accident. This issue was present on around a third of the sheets. A real pain. I also went for the premium smart controls, which I've had nothing but issues with in the last 6 months. Room stats going offline here there and everywhere, smart radiator stats continuously open, despite being off. The latter also need resetting once a month to make them even barely effective. They also didn't fit my existing radiator valves, so those needed to be changed too. Poor system, poor customer service.
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Wunda Group, designing and delivering award winning underfloor heating for over 15 years.
