Customer Service and delivery are excellent.The company has a good user experience. One negative comment is that the polystyrene boards can be better designed. The "clone army" of boards that consist of a combination of loops and transition area, increase the time taken to lay down the boards if your room is not square. A faster lay down would be achieved if separate boards were provided for transition areas and various loop boards containing 1, 2, 3 .. up to 8 loops. Cutting those current boards for odd shaped rooms is very time consuming.On the plus side, the polystyrene is an excellent insulator and provide for the most cost effective insulation solution. The Wunda thinner boards provided me with a solution which would have made installation using rival systems impossible. Another negative comment is the myriad of information available online. You have to spend some considerable time sifting on the web site for the relevant fact sheets and manuals. It would be helpful if the list of links to relevant manuals for each component could be put in a table entry in the bill of materials. If I was starting this again, I would spend a few moments with a Tech Support representative to get a list of links to the relevant literature. Top marks go to the Technical Support team. Very knowledgable. Good availability. No quibbles about replacements if a component is evaluated to be faulty or incorrect. Outstanding.
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Wunda Group, designing and delivering award winning underfloor heating for over 15 years.
