Paid my deposit, had the first layout quoted wrongly. Had a new layout re-done then confirmed the order. Gave a weeks notice, as the plumber was booked to fit the manifold etc. Expected, an email or phone call to take my money, but nope - their sales person never responded. 2nd or 3rd time he ignored my emails. As for tech support, ask a question and you get a PDF document with misleading or out of date information and a cant be bothered attitude. They assume you know everything. For example, they told me, "the manifold ideally needs to be installed 600mm from the floor". but they didn't say from the bottom of the manifold, the centre or the top - you're supposed to read their mind. For any tech questions, you have to go through a process of sending 10 emails to get an answer that could be sent in one email. As for the tch documents, installation manuals, its guesswork if the information is accurate - for example, they say you need to fit a 3amp MCB for the wiring centre, when what it should mean is a 3 amp fused spur. (BIG difference)In the end, I spoke to some of their competitiors and after 10 minutes on the phone, I had all the tech answers I needed. Gave me confidence speaking with them.Wunda still never took my order so I placed the order with their competitor.
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Wunda Group, designing and delivering award winning underfloor heating for over 15 years.
