Signed up with AEP the beginning of the year for my electric provider. A month after signing up, their rates went down significantly so I called to see if they could adjust it. The rep on the phone said they would put it in manually. A month later and never received anything so assumed they didn't follow through. At that point I switched to another provider that was even cheaper anyway. A month later AEP sends me an email saying thanks for signing up... I call and they confirmed it was the manual order very much delayed, so I asked them to cancel the enrollment since I wanted to stay with my new provider, they did that while I was on the phone and I even got an email saying it was cancelled... Now today I get my bill and it was switched back to them anyway... Awful way to run a company, I'll never use them again and I'm for sure switching now.
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AEP Energy is a retail electric supplier and subsidiary of American Electric Power (AEP). We supply electricity for homes, businesses and industry in Delaware, Illinois, Maryland, New Jersey, Pennsylvania, Ohio and Washington, D.C. AEP Energy also prov...