I went to the VCA Alta Vista Animal Hospital because my fur baby had another flare up of IVDD. I arrived at 10:15, March 9th and by 9:00 p.m. still wasn’t seen. I understand there was many critical care patients that came in and I get it and feel for them and their loved ones but my baby was in pain as well. I will never, ever go there again. I asked many times about seeing a doc and they advised me that my baby was pushed back again because of critical patients. I was absolutely livid. I finally decided after 11 hrs to leave (since I live out of town) and gave them my piece of mind of the service or lack there of. I left without paying my triage fee and said that they will not get a red cent from me. I’m still fuming and hope to see my vet tomorrow. As I know what the issue was with her and they have it on record as well, I simply needed two types of meds but of course, they can’t give me the meds as she needs to be seen first. So unprofessional and I found uncaring for my fur babies needs.
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Emergency, Animal Hospital, Walk-ins, Surgery, Wellness, Laser therapy, acupuncture,