My account was terminated on the grounds of having multiple accounts. In reality, I had inadvertently used my Amazon credentials to log in, which unintentionally created another account under my name. I immediately contacted support to close it, and they did. However, three weeks later, my primary account was unexpectedly blocked. Based on a recommendation from a friend, I reached out to Amazon Sellers Attorney – and I'm so grateful I did! I believe my situation is one of the more common issues sellers face. Yet, regardless of the reason, communication with KDP support becomes largely one-sided once your account is banned. With the help of Amazon Sellers Attorney, I received all the support and guidance necessary to reinstate my account. They were refreshingly responsive, replying to my emails promptly, sometimes even during the evenings or weekends. My account was reinstated in about 6 weeks. I've heard that, on average, cases like mine can take up to 3 months to resolve, so I'm pleased I reached out to them without delay. I'd like to extend my heartfelt thanks to the entire team, with a special shoutout to Nadia, who guided us throughout the process. I wholeheartedly recommend them.
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Amazon Sellers Attorney is a lawyer-supervised consultant firm dealing with appeals of Amazon account and ASIN suspensions, intellectual property complaints, counterfeiter removal and brand protection.
