I ordered 2 rolls of ribbon. I received my order and the ribbon was see through sheer but the web site photo did not show this. The ribbon was also listed as thick wire edges but the wire is very thin. I contacted BBCrafts and they responded only to look up their return policy which is you pay for shipping and there is a 20% restocking fee. Not for a product that doesn't match the description!!! I responded that I wanted a return label and full refund due to product misrepresentation. BBCraft responded asking for a picture of the ribbon and the item sticker, I sent then both. BBCraft responded back that I got the correct product and I could only initiate a return. I left a product review to warn other consumers that the ribbon is sheer and not solid, my review won't show on their web site. I guess only favorable reviews are allowed. Cheap products and NO customer service!
Claim your business profile now and gain access to all features and respond to customer reviews.
Ribbon, Retail and Wholesale in Ribbon such as Satin Ribbon, Grosgrain Ribbon, Organza, tulle in nylon and organza, organza bag, wedding accessory and pashmina - bbcrafts.com
