Attended for the pre-bookable Xmas afternoon tea in the Winter Garden Cafe. Not sure what was supposed to be Christmassy about it other than the box (note: box not stand) it was presented in and the one turkey & cranberry finger sandwich, which when all said & done was hugely disappointing when it was bought as part of a Xmas gift for my Mum. The actual venue (not the main restaurant) was also disappointing - chilly, drops of rain coming down from the roof which meant we had to change tables 1/3rd of the way through, tables too small for the all the crockery, cutlery & then the tea boxes with the only option to sit with your box on your lap or place it on the floor. No layout to the cafe for the afternoon tea tables only to be situated over in one area so just dotted around meaning you were constantly being disturbed by people jostling for tables & chairs on which to eat/drink their takeaway purchases from the counter. No offer of any further drinks after the 1st drink was served so had to track down a waitress for this and also had to wait a while in the take-away queue on arrival to let somebody know we had arrived.All in all not the experience I was expecting or looking forward to:- badly organised, not a relaxing or cosy atmosphere for an afternoon out at all as it was all so chaotic and not worth the amount paid so would not book again.
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