I've been buying from BGASC for a while and it started out really great. Products seemed nice and shipping was fairly efficient. Over the last few months I have placed several orders and they've gotten progressively worse. I set up an ACH and they never made the one cent deposit to activate it and I continued to get automated emails threatening to cancel my order. They made no attempt to check on the ACH or why they never made the one cent deposit to activate my ACH. Every time I called I was told to call back the next day and nothing was done. I finally sent a check and waited. Eventually I was told my order was shipped but it sat for days in Las Vegas without being shipped. I kept calling and was told they would have to put in a claim if it didn't move in the next few days. I won't get into all the details but eventually my order did ship and when I received it it was crammed into a small box like a bunch of garbage. The box was too small and the lid was taped over and bent around the items. Some of the products were in a sheet of plastic which was cut up with one of the bars falling out of the plastic and the whole sheet just piled up, not folded nicely, on top of the rest of the order. Crammed into the box like junk. My last order arrived by FedEx and when I was handed the box, the coins were rattling and loose inside. Instead of being packed in individual flips as stated on the website, someone put them in a tube and stuck a styrofoam peanut in there and the coins were all loose and rattling around in the tubes, which violates their own insurance policy requirements. I returned them and as of today I'm still waiting for my replacement order. I placed this order on May 31st. This time the replacement order sat in Las Vegas for 5 days before FedEx received the product to ship. The delivery was supposed to be here this morning between 9:20 and 11:20 a.m.. I just got an update that the delivery will now be here before 8:00 p.m. tonight. The shipping time may be FedEx's fault but the fact that they didn't deliver the package to FedEx for 5 days after initiating the shipping label is BGASC's doing. They have become very careless and disrespectful of the value of the items they are shipping, the way they are packaged, and the time they take to get them out to the customer. I paid for this product over a month ago and I'm still waiting. I have spent a lot of money with this company, but no more. Anxious to see what my delivery looks like today if it actually arrives.UPDATE: the shipment arrived in the exact same condition as last time. The coins were not packaged in individual flips as stated on their website and instead thrown into a 20 coin tube with a couple of peanuts on top again. Still packed loosely so they were rattling, still in a box too small for the coin tubes with the lid taped over. Coins appear to be the same ones I returned. Have contacted the company and am waiting again. They've had my money since the end of May. They've become very sloppy and careless with their shipping.
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