Purchased their 10x styling iron back in 2022 and was very impressed with it; sadly, that turned out to be the only shimmer of light in a very deep, dark cave of misery...One of the buttons started failing after only 2.5yrs of light use, despite the straighteners being kept in pristine condition, so I managed to arrange a warranty repair; however, this cost me almost £30 ($36) to arrange shipping from the UK to their Manhattan office, as they have no facility in the whole of Europe. Not great but okay if it gets repaired and returned quickly...They received the item on 20th December yet remained completely silent for WEEKS, no acknowledgement or anything. I e-mailed them repeatedly throughout January yet the only response I ever received was a useless AI agent promising a human would get back to me 'soon'.The 1st response where anyone from their company bothered to respond to me was on 5th February: almost SEVEN WEEKS after they received the returned item. They asked for the tracking information, presumably having managed to lose the item despite it being sent with the exact details they supplied. I was then promised a technician was 'just starting to look at it' and that I would be updated 'soon': again, that magic word which they completely misunderstand the meaning of.Once again showing their apparent disdain for their customers and staying completely silent for nearly THREE WEEKS, I chased them up by e-mail. Surprisingly they actually bothered to respond quickly this time and then came some more great news: they DO NOT OFFER INTERNATIONAL SHIPPING! which nobody had bothered to let me know at any point during the warranty return claim, despite knowing full well I was UK-based.After having to setup an account with Stackry for international shipping and paying another £23 ($29) in shipping fees, it was eventually sent back after having been at Bio Ionic's office for over NINE WEEKS. Thankfully I did not get hit with any customs charges; however, I did find they had sent me a new US version of the straightener, presumably having either lost the one I sent them or having techs too incompetent to do a simple button replacement solder job.I will NEVER EVER use this company again and I strongly recommend you use one of their competitors with a good rating; these jokers clearly couldn't care less about their customers and they won't survive in the long-term, unless they completely weed out the toxic apathy and incompetence at their company.TLDR - I was without my styling iron for over three months, it cost me £53 ($65) in shipping fees and their customer "service" completely ignored 90% of my attempts to contact them, making me believe they had effectively stolen my styling iron and would never return it. Also a lack of any real empathy or genuine apology in their e-mails and they left me with a US item, which I now need to buy an adapter for.
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Professional hair styling tools that leaves your hair healthier, softer, shinier. The way nature intended. Shop Bio Ionic for the best heated tools for hair.