A few months ago I ordered a new hair dryer that is suppose to disperse gentle airflow while using the diffuser that is included. The Bio Ionic SMART-X™ High Efficiency Dryer + Diffuser. My old cheap hair dryer did a better job. As a result of a strong airflow off this new dryer, (even on the lowest speed setting), my hair was horribly frizzy! I tried it a few times and then brought it to my hair stylist who had originally recommended Bionic. She said the Universal Diffuser would be better since you can control the airflow much better. When I called the company they said the Universal Diffuser is not compatible with the SMART-X. I wanted to exchange the dryer and diffuser, but since I had it for a little over 30n days, I was told i can no longer return it. I asked if I can speak with a Supervisor and was told she'll email me with an answer. It's been a few weeks and I haven't received an email or a call. I can't believe I spent so much money and they won't accommodate me. Poor customer service and poor advertising. This hair dryer does not perform the way they say it does.
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