I received a product that didn’t really look like the picture, which was fine. I returned it and was aware that it could take within 10 days for a refund ( which is ridiculous) but ok. I reached out several times just for an update and they NEVER RESPONDED. They keep lying saying they responded to my inquiries, which never happened!!! I absolutely filed a charge back because I didn’t know if my refund was being processed. Again because no one ever notified me or responded to my emails. They only responded because I filed a case with the BBB. Then lied and said they responded to me. The customer service and communication is nonexistent, and their business practices are poor. Had you actually responded to a simple update request. This would be a nonissue. If you order from them don’t bother returning it. They pretty much ghost you and won’t reply if you have questions within the processing period. It should be full transparency that they won’t process your return for exactly business 10 days (not within) and they won’t respond to any inquiries during that time. They clearly have had issues in the past regarding this very issue. Buyer beware. Too bad because they have pretty good selections for decent prices. It’s no wonder why they have horrible customer service reviews. I honestly never received any response from them. If they can provide proof to me that they responded I will gladly delete and edit my review. Show me that you responded with proof of receipt. That was my only issue in the first place. I reached out numerous times but no one got back to me. It was Not the time in which the processing took place. I even checked my email history and there was nothing. I just checked again for 10/20/2025 and don’t have anything in my inbox. I just wanted an update on the processing time. That would have avoided this situation. I went back on the BBB and was able to find/ see your screenshot. I also went to the junk folder of another email that I had issues with. I thought it was coming to my regular email. I promise you I never saw this. I apologize for the misunderstanding and miscommunication. I will amend my review immediately. If there is something I can send to BBB. I will also do that as well.
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