I purchased a handbag on Bluefly, and after several days, I received a delivery notification. However, the order never arrived at my shipping company (since there is no direct shipping to my country, I usually use a shipping company for such deliveries). To clarify the situation, my shipping company requested a signed proof of delivery, as they suspected the courier may have delivered the package to the wrong address. When I reached out to Bluefly for assistance, I was simply redirected to FedEx to track the order myself. The fact remains that my order was lost, and I do not understand why the responsibility for tracking and resolving this issue was shifted to me. I paid for my purchase and delivery, and I reasonably expected Bluefly to ensure that my order was delivered properly. However, that just ignored my emails and, of course, did not take any responsibility.
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