They sent me the wrong color shoe. when I asked for assurances that I would not be penalized for the return they just kept sending me emails saying I needed to select the correct reason. It seems obvious to me that it’s incorrect item sent however they didn’t provide that information. Additionally, I don’t know that the reason selected should really matter because I provided evidence that they sent the incorrect item. I found their customer service to be rude and unhelpful. I would avoid ordering from this company.EDIT: I don’t accept this response from this company. Their customer service has been abysmal. I’ve repeatedly asked for updates on when the refund will be processed. you have not provided any helpful information with reference to this besides boilerplate responses. the return was picked up 5/5 from the post office. I will continue to advise anyone who asks me that this company is not worth ordering from.
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